FAQ

Learn more about our service!

GENERAL QUESTIONS

Our primary service area is Zurich, Basel and Bern. We can also provide ground transportation at other locations upon request. Call our Reservations Department at Tel. +41 79 488 62 75 for details and a rate quote.

Our fleet includes sedans, stretch limousines, stretch SUVs, mini buses, party buses, and vans.

Executive Limousine offers all-inclusive airport service, as well as hourly service based on minimum time requirements and based on the vehicle you choose. Please call our Reservation Department for more details.

No. As the premier limousine service provider in Switzerland, we offer limo service 24 hours a day, 7 days a week, 365 days a year.

We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at Tel. +41 79 488 62 75.

Yes, you may reserve a child safety seat for just $1.00 per seat. Each of our vehicles is equipped with the proper seat belts, so you are welcome to bring your own child seat. If you require one of our child safety seats, please speak with a Reservation Agent prior to the date of your transportation.

Yes. Please contact our customer service department at Tel. +41 79 488 62 75 between 9:00 a.m. and 5:00 p.m., Monday through Friday. While Executive Limousine is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.

At Swiss Van Tour, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Executive news, specials, and promotions. We will never sell your information to anyone.

AIRPORT TRANSFERS

A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. There is a 15-minute wait time grace period on all private ride service.

Since the COVID restrictions, airport security have increased. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

We monitor all flights arriving at all airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

Yes, our Chauffeurs are always happy to assist you with loading and unloading your luggage and other items and bringing them right up to your door.

Yes, we offer several different services from baggage claim meets, curbside pick up to on-site coordinators for large groups. Please call us at Tel. +41 79 488 62 75 for more details.

RATES & BILLING

In a sedan, if you cancel less than six hours before your scheduled pick up time, we will charge a 100% cancellation fee. We require at least 24-hour notice to change or cancel your reservation for suv’s, and limousines, and may require longer notice for all other specialty vehicles. Please speak with a Reservation Agent for additional policies regarding cancellations.

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

No the credit card taken during the set up of your reservation is just to hold your reservation. You can use any other card or form of payment at the time your trip takes place.

Yes you do need an account to make a reservation. You need a valid credit card to guarantee your trip.

Contact our accounting department at Tel. +41 79 488 62 75. They can email or fax you a duplicate receipt for your records.

We do not process credit card transactions in our vehicles, so credit card transactions are posted after our Accounting Department closes out your trip. Processing generally takes about three days.

Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our Accounting Department at Tel. +41 79 488 62 75 to review your charges.

4.9
4.8/5
Based on 3K reviews
4.8/5
"Thanks for the airport transfer! This is truly the best service I have ever used. I will use you again and recommend you to my friends!"
Victoria
Manager
4.8/5
"You made my day! This is an excellent travel experience and customer service, special thanks to the driver!"
Tina Oliver
Influencer
4.8/5
"This is the best chauffeur service! A punctual and polite driver makes the best impression!"
Jennifer Dunn
Dance Teacher
4.8/5
"Thanks for the cool car and help in the city! My trip was unforgettable!"
George Weah
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